Your Data, Your Rights
ph 18 Privacy Policy
At ph 18, your privacy is not an afterthought — it is built into every part of how we operate. This Privacy Policy explains exactly what personal information we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own data. We are committed to handling your information responsibly and in full compliance with applicable Philippine data protection laws. If you have any questions after reading this page, our support team is available around the clock, or you can visit the FAQ page for quick answers.
What We Collect and Why We Need It
A clear breakdown of the personal information ph 18 gathers, the purpose behind each category, and how long we keep it.
1. Information You Give Us Directly
When you create an account on ph 18, we ask for your full name, date of birth, email address, mobile number, and a username and password of your choosing. This information is required to verify that you are a real person aged 21 or above, to set up your account correctly, and to comply with our licensing obligations under Philippine gaming regulations. We also collect a government-issued ID document and a selfie during the identity verification process — this is a one-time requirement that protects both you and the platform from fraud and unauthorised access. If you contact our support team, we may keep a record of that conversation to help resolve your issue and improve our service quality. You are always in control of the information you submit, and you can update most of your account details at any time through your profile settings.
- Full name, date of birth, email, and mobile number at registration
- Government-issued ID for one-time identity verification
- Support conversation records for service improvement
- Account details updatable anytime via profile settings
2. Information Collected Automatically
When you use the ph 18 platform — whether on mobile or desktop — we automatically collect certain technical data to keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each session. We also record timestamps of logins and logouts, betting activity, deposit and withdrawal history, and any bonus offers you have claimed or used. This data helps us detect unusual account activity, prevent fraud, and ensure that our platform performs reliably for all Filipino players. We use session cookies and similar technologies to maintain your login state and remember your preferences — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. We do not use this automatically collected data to build advertising profiles or sell insights to third-party marketers.
- IP address, device type, OS, and browser version logged per session
- Betting activity and transaction history recorded for security
- Session cookies used to maintain login state and preferences
- No advertising profiles built or data sold to marketers
3. Payment and Financial Information
To process deposits and withdrawals in Philippine pesos, ph 18 works with trusted payment providers including GCash, Maya, and local bank transfer services. When you initiate a transaction, the payment provider handles your financial credentials directly — ph 18 does not store your full GCash PIN, bank account password, or card details on our servers. We do retain a record of transaction amounts, dates, payment method types, and reference numbers for accounting, regulatory reporting, and dispute resolution purposes. All financial data is encrypted in transit and at rest using industry-standard protocols, and access is restricted to authorised personnel only. If a withdrawal request triggers an additional verification check, we may ask you to confirm your identity again — this is a standard anti-money-laundering measure required under Philippine financial regulations and is not a reflection of any wrongdoing on your part.
- Payment credentials handled directly by GCash, Maya, or your bank
- Transaction records kept for accounting and regulatory compliance
- All financial data encrypted in transit and at rest
- Additional verification may apply for large withdrawals
Your Rights Over Your Personal Data
Filipino players on ph 18 have clear, enforceable rights under the Data Privacy Act of 2012. Here is what you can ask us to do — and how.
Right to Access
You can request a copy of all personal data ph 18 holds about you at any time. We will provide this in a readable format within the timeframe required by law. Simply contact our support team with your account details and a valid identity confirmation to initiate the request. We aim to fulfil all access requests promptly and without unnecessary delay.
Right to Correction
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Most basic account details — such as your email address or mobile number — can be updated directly through your account settings. For corrections to identity documents or date of birth, please contact support and we will guide you through the verification process required to make the change.
Right to Erasure
You may request that ph 18 delete your personal data, subject to our legal obligations to retain certain records for regulatory and anti-money-laundering compliance. If you close your account, we will remove your active profile data and cease processing your information for marketing or platform purposes. Residual records required by law will be retained only for the minimum period mandated and then securely destroyed.
Right to Object
If you do not wish to receive promotional communications from ph 18, you can opt out at any time by updating your notification preferences in your account settings or by contacting our support team directly. We will honour your objection promptly. Note that opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal updates, or security alerts, which are necessary for the operation of your account.
When We Share Your Information
ph 18 does not sell, rent, or trade your personal data to any third party for commercial purposes — full stop. We share your information only in the following limited circumstances: with licensed payment processors to complete your transactions; with identity verification partners to confirm your age and identity as required by our gaming licence; with regulatory authorities or law enforcement agencies when we are legally required to do so; and with our internal technical and security teams who need access to maintain and protect the platform. All third-party service providers we work with are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We conduct regular reviews of our data-sharing arrangements to ensure ongoing compliance with Philippine data protection standards.
- Data never sold or rented to commercial third parties
- Shared only with payment processors, ID verifiers, and regulators
- All partners contractually bound to data security standards
- Regular compliance reviews conducted on all sharing arrangements
Questions About Your Privacy?
If you have any concerns about how ph 18 handles your personal data, or if you would like to exercise any of your rights under the Data Privacy Act of 2012, our support team is ready to help. You can also check the FAQ page for quick answers to the most common privacy questions from Filipino players. Ready to get started? Create your free account today and experience a platform that puts your security first.